Best Western Questions & Answers

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Once you have retrieved your hotel reservation(s) online, you will be able to take advantage of the online reservation tools which allow you to: view travel reservation details, resend your reservation information to an e-mail address, cancel an online reservation, cancel a room from a multiple room reservation, modify/alter the number of nights for your Best Western stay, or cancel/review Best Extra products you added to your reservation.

Q: Am I allowed to cancel a hotel reservation that I made online?
A: Yes, just click on the Check Reservations page to and follow the instructions to retrieve your reservation. Remember to enter your name exactly as you did when you first submitted your online reservation along with the confirmation or credit card number. Take time to review and understand the cancellation policies found on your reservation information page prior to canceling your specific hotel reservation.

Q: If I change a reservation online, will I still get the same rate?
A: You may remove nights or products added to a reservation without affecting the rate; however, if you want to change arrival dates, we cannot guarantee the rate will be the same. In this case we recommend contacting one of our worldwide reservations centres for assistance.

Q: Do I need a credit card to reserve a hotel room online?
A: Yes, Best Western requires a credit card for all online hotel reservations. This guarantees your room until your arrival date. Your credit card will not be charged until you arrive at the hotel unless the hotel requires prepayment or a deposit prior. Prepayment, deposit and cancellation requirements will be displayed during the online confirmation process.

If you do not cancel online reservations in accordance with the individual hotel's cancellation policy, you will be charged for one night's hotel stay, unless your online hotel reservation required a full payment in advance or a minimum length of stay.

If you prefer to not use your credit card online, we invite you to contact Best Western reservations by phone at 1-800-780-7234 (North America) or by contacting any of our worldwide reservations numbers.

Q: Is your online reservation process secure to protect my personal and credit card information?
A: The reservation process through bestwestern.com is safe and secure. Once you enter your personal and credit card information, your online reservation is processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transit. For more information, refer to our online security certificate.

Q: Is my personal information safe and secure on your website?
A: Best Western is committed to protecting your personal information and maintaining your privacy. Please view our Privacy Policy to learn more details.

Q: What is Best Western's online cancellation policy?
A: Best Western reservation cancellation policies vary by location. Please review the policies of each individual Best Western hotel when confirming your travel reservation during the online reservation process.

If you do not cancel online reservations based on the individual hotel's cancellation policy, you will be charged for one night's hotel stay, unless your online hotel reservation required a full payment in advance or a minimum length of stay.

When full payment is required in advance, you will be charged for the entire reserved stay unless you change or cancel your reservation within the requirements of the individual hotel's cancellation policy. During certain travel periods, such as holidays and special events, a minimum stay may be required. For minimum length of stay reservations you will be charged for the entire reserved stay if you check out prior to the reserved departure date.

For further clarification on a hotel's cancellation policy please contact the hotel directly or contact one of our worldwide reservations centres.

Q: Will my credit card be charged if I forget to cancel my reservation?
A: Yes. Reservations are guaranteed to your credit card. To avoid being charged, reservations must be cancelled in accordance with the cancellation policy outlined by each individual hotel. Take time to review the cancellation policies for your specific hotel reservation.

Q: While checking availability and making an online reservation, I receive a message stating my "session expired." Why is this happening, how can this be fixed?
A: The bestwestern.com site uses cookies to time user sessions. Please ensure your browser is set to accept cookies in order to proceed with checking Best Western low hotel rates and reserving a hotel room online.

A: The address, phone and fax numbers are listed at the top of each individual hotel overview page. To access the individual page, enter the information in the Find a Best Western search on the bestwestern.com home page.

Q: How can I make special requests regarding my stay?
A: Special requests can be made when booking your reservation online. Requests for rollaway beds, cribs and smoking preferences, as well as any requests noted in comments section during the reservation process online can be made. Special requests are not guaranteed and will be honored depending on availability at check-in, but we will do our very best to accommodate the request. If you have specific needs or questions regarding your request, please call the hotel directly.

Q: How do I find accommodations for the physically challenged at a specific Best Western hotel?
A: Please refer to the specific Best Western hotel page on bestwestern.com for accommodation details including special requirements or services. If no specific information is listed, please contact the hotel directly or call our reservation center at 1-800-780-7234 in North American or our worldwide reservations numbers for more information.

Q: Do children stay free at Best Western International hotels?
A: Children 12 and under stay free at any Best Western in North America. Many North American hotels also allow children 18 and under to stay free. Please check the hotel's information page or individual hotel website for specific child policy information. Child policies at Best Western hotels outside North America may vary. Please check the international hotel's website for information. If no information is listed, please contact the hotel directly or call our one of our worldwide reservations numbers for more information.

Q: Can I receive Gold Crown Club International points when booking my reservation online?
A: Yes, on qualified rate plans*. On the Review and Reserve page of the reservation process, you will be asked for your personal data and Gold Crown Club International membership number. Upon check-in at the hotel, present your Best Western Gold Crown Club card to ensure the points are credited to your account.

*All rates are qualified except for Allstate, Employee Discount, FIT, Free Night Awards/Vouchers, Leisure Club, Manager's Special, Priceline, Travel Agent Discount, Group, Wholesale, Tours, Unit Travel Card and other hotel negotiated rates.

Q: How can I receive more information about becoming part of the Best Western International hotel chain?
A: Detailed information about joining the Best Western family of hoteliers is located on the
Hotel Developers page..

Q: I am a student doing a research project about Best Western hotels. Where can I find more information?
A: The majority of our publicly provided information is available in the Best Western Newsroom or About Us sections of the bestwestern.com website. All public financial details are available through Best Western annual reports posted in the About Us section. If you have questions about a specific Best Western hotel, please make your inquiry directly with the hotel.